Shipping and Return Conditions

Shipping Policy:

1. Shipping Locations: We offer shipping services for our skincare products within Singapore only. We do not currently offer international shipping.

2. Shipping Methods and Timelines: We partner with reputable courier services to ensure timely delivery of your orders. Shipping timelines may vary depending on your location within Singapore and the shipping method selected during checkout. Generally, orders are processed and dispatched within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has been shipped.

3. Shipping Fees: Shipping fees are calculated based on the total weight of your order and your delivery address. The shipping fee will be displayed during the checkout process before you confirm your order. We may offer free shipping promotions for orders that meet specified criteria, such as minimum order value.

4. Delivery Delays: While we make every effort to ensure prompt delivery of your orders, delivery delays may occur due to factors beyond our control, such as inclement weather, public holidays, or unforeseen circumstances. We appreciate your understanding and patience in such situations.

Return and Refund Policy:

1. Eligibility for Returns: We want you to be fully satisfied with your purchase. If for any reason you are not satisfied with your skincare products, you may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, unopened, and in its original packaging.

2. Return Process: To initiate a return, please contact our customer service team at hello@aoii.life within 14 days of receiving your order. Please provide your order number and the reason for the return. Our team will guide you through the return process and provide you with a return authorization (RA) number.

3. Return Shipping: You will be responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of your items. Please include the RA number provided by our customer service team with your return shipment.

4. Refund Process: Once we receive your returned items and verify their eligibility for a refund, we will process the refund to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Exchanges: We do not offer direct exchanges for returned items. If you wish to exchange an item for a different product, size, or variant, please follow the return process outlined above and place a new order for the desired item separately.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt of your order. We will arrange for a replacement or issue a refund for the damaged or defective item, including any applicable shipping fees.

If you have any questions or concerns about our shipping and return policies, please contact our customer service team at hello@aoii.life. We are here to assist you and ensure a positive shopping experience with us.

Last updated: 25.04.2024